Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing beauty and skincare treatments and services
• Appointment scheduling and management through YourEonTime booking system
• Medical assessment and treatment planning
• Communication regarding appointments, treatments, and follow-up care
• Processing payments and managing billing
• Improving our services and developing new treatments
• Marketing communications (with your consent)
• Compliance with legal and professional obligations
• Emergency contact purposes

3. Legal Basis for Processing

We process your personal information based on:

• Consent: When you explicitly agree to specific uses of your information
• Contract: To provide the beauty treatments and services you've requested
• Legal obligation: To comply with health regulations and professional standards
• Legitimate interests: To improve our services and communicate with you about related treatments

4. Information Sharing and Disclosure

We may share your personal information with:

• Healthcare providers: When necessary for your treatment or upon referral
• Service providers: YourEonTime (booking system), payment processors, and IT support
• Legal authorities: When required by law or to protect health and safety
• Professional advisors: Lawyers, accountants, and consultants bound by confidentiality

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure storage of physical and electronic records
• Access controls and staff training on privacy requirements
• Encrypted transmission of sensitive data
• Regular security assessments and updates
• Secure disposal of information when no longer needed

6. Data Retention

We retain your personal information for:

• Treatment records: 7 years from last treatment (as required by health regulations)
• Financial records: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe or withdraw consent
• Website data: As outlined in our cookie policy

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal requirements)
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain types of processing
• Withdraw consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Remember your preferences
• Analyze website usage and improve user experience
• Provide relevant content and services

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

9. Third-Party Services

We use the following third-party services that may collect information:

• YourEonTime: Online booking and appointment management
• Phonely AI: 24/7 AI receptionist service for phone bookings
• Payment processors: Secure payment processing
• Google Fonts: Website typography

These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please have a parent or guardian contact us regarding treatments.

11. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

14. Complaints

If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):